Shipping policy
Thank you for choosing Hugamonkey for your needs. Below, you will find our shipping policy outlining the terms and conditions for the shipment of your orders.
*Shipping Rates: Enjoy free shipping across Canada. For destinations outside this region, applicable shipping charges will be added during checkout.
Order Processing and Shipping Times:
- Order Cut-off Time: Orders placed before 11:00 PM (Eastern Time) will be processed the following business day.
- Order Processing Time: Orders typically take 2 to 5 business days (Monday to Friday) to process before shipment. Processing times may vary slightly during periods of high order volume, such as sales events or holidays.
- Transit Time: Once shipped, transit time usually ranges from 5 to 8 business days (Monday to Friday), depending on your location.
Order Tracking:
- Once your order has been fulfilled and shipped, a tracking number will be provided to you via email. This will allow you to monitor the status and progress of your shipment.
Cancellation Policy:
- If you wish to cancel your order, please contact us via email at support@hugamonkey.com within 24 hours of placing your order. We will do our best to accommodate your request; however, orders that have already been processed and shipped cannot be cancelled.
Contact Information:
- For any inquiries or assistance regarding your order, please feel free to contact us at support@hugamonkey.com. Our customer service team is available to assist you during our business hours.
By placing an order with Hugamonkey, you agree to adhere to the terms and conditions outlined in this shipping policy. We strive to provide you with the best shopping experience possible, and we appreciate your understanding and cooperation.
Thank you for shopping with Hugamonkey!